Terms of sale

 

Preamble

These general conditions of sale (hereinafter referred to as "general conditions of sale)" are concluded between:

On the one hand, natural or legal persons wishing to make a purchase via the HUTTOPIA STORES website, hereinafter referred to as " the Buyer »

and

On the other hand, the company HUTTOPIA STORES simplified joint stock company, with a capital of 1,000 euros, whose registered office is Rue de Chapoly 69290 Saint-Genis-Ies-Ollières France, registered with the RCS of Lyon under number 849890413 and intra-community VAT FR61849890413, hereinafter referred to as “HUTTOPIA STORES”. HUTTOPIA STORES is registered under the NAF code 4764Z randail sale of sporting goods in specialized stores.

Contact information

Tel: +33482540027
Mail : campdebase@huttopia.com
The director of publication is Mr. Pierre BONNET.

Host of the website https://campdebase.huttopia.com/:

Shopify Inc., a Canadian company registered on the TSX and NYSE
151 O'Connor Streand, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
assistance@shopify.com
1-613-241-2828
https://www.shopify.fr/

1. Purpose and scope

These general conditions of sale aim to define the terms of sale between HUTTOPIA STORES and the Buyer. They apply to all sales of products offered on the HUTTOPIA STORES website: https://campdebase.huttopia.com/

Any order on the Site https://campdebase.huttopia.com necessarily assumes that the Purchaser is aware of these general conditions of sale, prior to ordering, and the acceptance of all of their content by the Buyer. Acceptance of these general conditions of sale takes effect upon validation of the order.

The applicable general conditions of sale are those in force on the day of the validation of the order by the Buyer. HUTTOPIA STORES reserves the right to modify the general conditions of sale at any time and without notice, the modifications then being applicable to all orders subsequent to this modification.

These general conditions of sale may be modified and/or supplemented by Huttopia Stores at any time. In this case, the new version of the general conditions of use is put online by Huttopia Stores. As soon as it is posted on the internet, the new version of the general conditions of use automatically applies to any order subsequent to the update of the general conditions of sale for all Buyers.

2. Offers HUTTOPIA STORES

2.1. Geographical coverage of the offer

The products sold online presented on the Site are delivered only to the following countries :

  • France
  • Belgium
  • Netherlands
  • Luxembourg
  • Germany

2.2. Stock and availability

In the event of a product being unavailable after the order has been placed, HUTTOPIA STORES undertakes to contact the Buyer as soon as possible, by telephone or by email. The Buyer may choose to maintain his order without the missing product (in the case of an order containing several products) or to cancel it. HUTTOPIA STORES undertakes to make every effort to make the reimbursement by bank transfer as soon as possible.

2.3. Product Features

The products offered for sale are described and presented with the greatest possible accuracy. However, should errors or omissions have occurred in this presentation, HUTTOPIA STORES cannot be held liable. The photographs are not contractual.

2.4. Price

The prices of our products are indicated in euros, all French taxes included, and are firm and final on the Site. They do not include shipping costs and other processing costs related to the Buyer's order invoiced in addition and indicated before the validation of the Buyer's order.

HUTTOPIA STORES reserves the right to modify its prices at any time without notice. The products will be invoiced to the Buyer on the basis of the prices recorded at the time of the validation of the order.

We regularly carry out maintenance operations on our Site. These can generate pricing errors. In this case, the order cannot be honored and we will contact you to cancel your order as soon as possible. The products remain the property of HUTTOPIA STORES until their full payment.

3. Procedure and handling of order

3.1. Condition for placing the order

The Buyer must have the legal capacity or hold parental authorization allowing him to place an order on the Site.

3.2. Order process

  1. Choice of items and addition to cart
  2. Validation of cart contents
  3. Choice of delivery method
  4. Choice of payment method
  5. Confirmation of payment.

The Buyer places his order on the Internet via the Site. The data communicated by the Buyer and recorded by HUTTOPIA STORES during the order constitutes proof of the transactions between HUTTOPIA STORES and the Buyer.

The validation click after completing the order form constitutes confirmation of the Buyer's order, and an obligation to pay. This validation click has the value of proof which engages the customer in an ordering process and which definitively validates his order. This click will be worth irrevocable acceptance of the Terms of Sale as well as the Personal Data Protection Policy of HUTTOPIA STORES.

The conclusion of the contract will only be effective after sending an email confirming the registration of the order by HUTTOPIA STORES. HUTTOPIA STORES reserves the right to refuse a delivery or to honor an order in cases where the Buyer has not fully or partially paid for a previous order, or in the case where a payment dispute remains.

4. Payment

HUTTOPIA STORES offers you different types of payment. Payment of the full price is due upon ordering by the Buyer who undertakes to pay the price stipulated for the item(s) ordered including the price of the items, as well as the shipping and other order processing fees.

As part of the fight against Internet fraud, HUTTOPIA STORES reserves the right to request a photocopy of the identity card and proof of address, for any payment.

4.1. Payment by credit card

Only payment by one of the following credit cards will be accepted: Visa, Mastercard, American Express. The card is debited when the order is confirmed. The Buyer guarantees to the company HUTTOPIA STORES that he has the necessary authorizations to use the method of payment by card when taking the order.

HUTTOPIA STORES implements all necessary means to ensure the security and confidentiality of the data transmitted on the Site (including online payment, under the conditions indicated in the Privacy Policy.

5. Order delivery and processing

5.1. Order processing

Orders are processed and handed over to the carrier within 48h during the opening hours of the shop.

The shop is open form Tuesday to Saturday, from 10am to 7pm.

5.2. Delivery

The products are delivered to the delivery address mentioned during the ordering process in the destinations referred to in Article 3 above. In the event of an error in the wording of the contact details, HUTTOPIA STORES cannot be held responsible for the impossibility of delivery. In this case, the costs incurred for a new delivery will be borne by the Buyer and invoiced at their actual cost.

HUTTOPIA STORES undertakes to make every effort to ensure the delivery of the items ordered as soon as possible according to the delivery method chosen and the availability of the items. The delivery times indicated on the Site are usual average times and correspond to the total processing and delivery time. When you order several products at the same time and the shipping times are different, the actual shipping time may be the longest, the entire order being prepared when all the products that constitute it are in stock at HUTTOPIA STORES.

Delivery is deemed to have been made upon delivery of the product to the Buyer. The delivery slip given by the carrier, dated and signed by the Buyer upon delivery of the order will constitute proof of transport and delivery.

5.3. Checking the condition of the package upon delivery

HUTTOPIA STORES recommends that the Buyer checks upon delivery and in the presence of the carrier the content, compliance and condition of the package(s). In the event that the Buyer has any doubt of any kind whatsoever on the condition or content of his package, the Buyer must check the condition of the goods received and issue precise handwritten reservations, dated and signed, by having the delivery person sign next to it; and exercise any recourse with the carrier by registered letter with acknowledgment of receipt within ten (10) working days of receipt and send a copy to HUTTOPIA STORES.

After this period, the product will be deemed to have been received in conformity by the Buyer, who will no longer be able to rely on a delivery error or an apparent defect. The verification of the delivered package is deemed to have been made and can no longer be the subject of disputes, once the Buyer or any person authorized to receive the package has signed the delivery slip. The responsibility of HUTTOPIA STORES can in no way be called into question.

5.4. Late delivery

If a delay in delivery occurs, or packages are misplaced by carriers, the Buyer must notify HUTTOPIA STORES by email or telephone within ten (10) days of receipt of the order confirmation by email. We will accompany you in the steps with the carriers.

5.5. Delivery in case of absence

In the event of the recipient's absence at the time of delivery, the carrier will leave a transit advice note at the delivery address indicated by the Buyer. The order must be withdrawn in the manner indicated by the carrier. In the event of non-collection within the deadlines set by the carrier, the order will be returned to HUTTOPIA STORES, which reserves the right to refund the price, with the shipping costs remaining the responsibility of the Buyer.

6. Pick up in store

Products ordered on the Site can be collected from the HUTTOPIA STORES store in Lyon. This withdrawal method can be chosen via the order process delivery method page. An email will be sent to the Buyer when the package is ready for collection. This time may vary depending on the availability of the products. To collect your product, you will need to present your order confirmation email and proof of identity.

In the event that the customer cannot come and collect his order himself, the person supposed to collect the package in his place must bring the identity document (original or copy) of the Buyer.

7. Right to retract

7.1. Conditions for exercising the right of withdrawal

The Right of Withdrawal is considered to have been applied correctly in the event that the following conditions are fully respected:

Deadlines are expressed in calendar days.

7.1.1. Time limit

The Buyer has a period of thirty (30) clear days from the date of delivery of the product to request a return without having to justify reasons. After contacting customer service, you have a period of fourteen (14) clear days to return the goods to us in their original condition.

7.1.2. Product Status

The product must imperatively be returned new, properly protected in the original undamaged packaging, accompanied by all possible accessories, instructions for use and documentation provided at the time of purchase.

Please note that the products delivered must not have been used to an extent that exceeds what is necessary to judge their nature, their characteristics and their proper functioning. If you have tested them, we ask that you clean up all traces of their use. Otherwise, we will be forced to charge you a lump sum of 25 euros.

Technological products such as cameras, GPS, watches, walkie-talkies can be manipulated by the consumer, but he will assume his responsibility in the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning. of the purchased product. The return of this type of product that has been unsealed will be subject to a thorough inspection. A flat rate of 25 euros will be invoiced to the Buyer for the reconditioning and resetting of the product.

If you use the original packaging as the box for shipping your return, we will be forced to charge you a lump sum of 25 euros.

No returns will be accepted if the returned products have been visibly used or damaged by the Purchaser and this use or damage renders the products unsuitable for further marketing.

7.1.3. Exclusions

The following items will not be taken back or exchanged:

  • Products personalized or made according to the specifications requested by the Buyer.
  • Perishable and/or unsealed products such as food products, sunscreen products and cleaning products, for reasons of hygiene and health protection.

In the case of a return of a pack, the customer must return the entire pack. It is not possible to return only part of the pack.

8. Returns

8.1. Return procedure

The Buyer must contact Customer Service by telephone or email (indicated in the Preamble). If the return request meets all the eligibility conditions (see 7-1 Conditions for exercising the right of withdrawal), the Buyer will receive a prepaid return label.

People who have received the prepaid transport label can drop off their package at a post office or a collection point. The return is made under your entire responsibility and any risk related to the return of the goods (damage, theft, breakage) will be your responsibility.

HUTTOPIA STORES cannot be held responsible for customs fees that you will have to pay when returning and reshipping your package. Return of freight collect will not be accepted. To receipt of your return package, we check the conformity of your return. No returns will be accepted if the returned products have been visibly used or damaged by the Buyer and such use or damage renders the products unfit for sale. If your return cannot be accepted, we will contact you to return the products at your expense.

8.2. Return processing

Subject to acceptance of the return, HUTTOPIA STORES will reimburse the Buyer from the date of receipt of the goods.  

The refund will be made to the billing address recorded when the Buyer placed the order and via the payment method used for payment of the order.

HUTTOPIA STORES is not required to reimburse additional costs related to express delivery. HUTTOPIA STORES will reimburse the shipping costs incurred by the customer for the return of his order; if the order is returned in its entirety on the basis of the price of the cheapest Colissimo Standard shipping.

In order to exercise your right of withdrawal, we ask that you also return to us the items offered as part of a promotional operation.

9. After-sales service and legal warranty

9.1. Contractual guarantee

The Buyer benefits free of charge from the guarantee given by the various manufacturers of each of the products. HUTTOPIA STORES cannot be held responsible for the misuse and/or intensive use of the items that the customer may make of them. Please find below the procedure for possible support under the contractual warranty by our after-sales service:

  1. We ask you to send a photo even if the defect is not apparent and a precise description of the problem via e-mail sent to the address campdebase@huttopia.com. Please let us know your order number.
  2. You will send us the clean product accompanied by the return document and a copy of the purchase invoice.
  3. Upon receipt of your package, we will forward all of this to the manufacturer.
  4. The brand proceeds to the detailed expertise of the product for a possible support of after-sales service. It thus ensures that the defect is not due to abnormal use of the product.
  5. HUTTOPIA STORES informs you of the decision taken by the brand. Important: HUTTOPIA STORES follows the manufacturer policy in the case of after-sales service. If the manufacturer repairs or exchanges the product, we will send it back to you and if the manufacturer sends us a credit note, we will issue you a credit note and in no case a refund.

We make every effort to ensure the processing of the after-sales service as soon as possible.

9.2. Legal warranties

All the products offered by HUTTOPIA STORES are subject to the application of the legal guarantees of conformity (articles) and hidden defects (items L 217-3 to L217-7 of the French Civil Code). For the implementation of one of the guarantees, the Buyer must contact HUTTOPIA STORES via the https://campdebase.huttopia.com/pages/contact, by phone at +33482540027

or by registered mail with acknowledgment of receipt to the address: HUTTOPIA STORES Rue de Chapoly 69290 Saint-Genis-Les-Ollières.

It is recalled that within the framework of the legal guarantee of conformity, the consumer:

  • Shall have a period of two years from the delivery of the property to act against its seller;
  • Shall be able to choose between repairing or replacing the good, subject to the cost conditions provided for in article I217-9. of the consumer code ;
  • Shall be exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods.

This period is extended to 24 months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover your property. It is recalled that the consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the French Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code.

9.3. Exclusions

The contractual warranties do not cover:

  • Abnormal or non-compliant use of the products. In this regard, we invite you to carefully consult the instructions for use provided with the products. They also do not cover defects and their consequences related to use not in accordance with the use for which the product is intended,
  • Defects and their consequences linked to any external cause.

10. Retention of title

All orders remain the property of HUTTOPIA STORES until final and full payment by the Buyer. The transfer to the Buyer of the risks of loss and deterioration is effective upon delivery of the package to the Buyer or a third party designated by him.

11. Blog

HUTTOPIA STORES has a blog, accessible at the following url : https://campdebase.huttopia.com/en/blogs/recits. On the blog, visitors have the opportunity to post comments. These comments engage the responsibility of their authors, are subject to moderation rules and for which HUTTOPIA STORES collects and processes personal data.

12. Intellectual property

All text data, photos, comments, works, illustrations and images reproduced on the Site are its property or that of the Brands concerned. Consequently, it is strictly forbidden to reproduce, download, copy or use them, even partially, for commercial purposes anywhere in the world without the prior consent of HUTTOPIA STORES.

13. Responsibility

The products offered on the Site comply with the French legislation and standards in force. HUTTOPIA STORES cannot be held responsible for the non-execution or poor execution of the contract concluded between the parties in the event of force majeure, the occurrence of an event attributable to the Buyer or any inconvenience, foreseeable and insurmountable damage inherent to internet usage. HUTTOPIA STORES cannot be held liable for any consequential damages that may arise from the purchase of the products.

The photographs, graphics and descriptions accompanying the products have no contractual value and cannot therefore engage the responsibility of HUTTOPIA STORES. As the Site is hosted by an external service provider, HUTTOPIA STORES cannot be held liable for any interruption of service to the Site, the occurrence of bugs, inaccuracies or omissions relating to information available on the Site or for any damage resulting from an intrusion fraudulent by a third party who has altered the information present on the Site. For all stages of access to the Site, consultation, filling in forms, ordering, delivery of items or any other service, the company HUTTOPIA STORES only has an obligation of means.

Consequently, HUTTOPIA STORES cannot be held liable for any inconvenience or damage inherent in the use of the Internet network (loss of data, files, etc.) and totally outside the diligence and precautions taken by HUTTOPIA STORES. HUTTOPIA STORES disclaims all responsibility for the content of the site(s) to which hypertext links may refer from its own Site, being unable to control the content.

14. Governing Law and Dispute Resolution

These General Conditions of Sale will be executed and interpreted in accordance with French law. In the event of a dispute, the parties will seek an amicable agreement before any legal action. For this purpose, please contact our customer service via https://campdebase.huttopia.com/pages/contact or by phone at +33482540027 (price of a local call). Our advisors are at your disposal from Tuesday to Saturday from 10h to 19h, French local (GMT+1). 

Platform of the European Commission on alternative dispute resolution: http://ec.europa.eu/consumers/odr